Returns & Exchanges

If you are not satisfied with your purchase or would like to exchange an item for a different size or color, please email us within 7 days at paulo@claudialobao.com with your reason for return.

We can then issue a return authorization number (RA). To return your merchandise, please be advised that you must return your order within 14 days upon receipt of an RA number. Please ensure to mark the RA number clearly on this return form.

Item must be returned in new and resalable condition. Sale items that have been discounted from the original retail price are non-returnable and sold “AS IS”.

Shopclaudialobao.com is not responsible for any item that is not returned in the manner set forth above. Please direct any additional questions to the returns department when requesting your RA number.

Exchanges and Returns will be subject to shipping charges. Once your return is processed, you will receive a refund less any shipping charge.

Your account with shopclaudialobao.com will be credited or refunded for the amount of the purchase less standard shipping charges even if your item was shipped free of shipping charges. "Free Shipping" promotion is only valid for the initial purchase and not for subsequent purchases with the same credit. We can not refund shipping charges on returned items.

Items received as gifts may be exchanged for another item of equal value within the normal return period of 14 days, or a receive a store credit for the original purchase price. Shipping charges will apply. Instructions for returning items is available on the www.shopclaudialobao.com website.

To return or exchange an item, please follow these simple steps:

The customer will login to their account on shopclaudialobao.com website in the ‘My Account’ section
In the Track Your Recent Orders section, the customer will click on the View Details link for the order they would like to initiate the RMA for.
Once in the order, the customer will click on the Add New RMA button.
The customer will choose the number of items they want to return in the Order Items section.
In the Order Return Options section, they will choose the Reason and Method for the return.
Finally, the customer can add comments in the Comments section. Once done, please click Save RMA and an email will be sent to you from shopclaudialobao.com

Please include a copy of your Return Authorization inside the package and make sure the RA# is written clearly on the outside of the package. A Return Authorization must be obtained BEFORE returning any items.

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Claudia Lobao Designs is not responsible for items damaged or lost in transit.